Empire Hotel Services
Where Hospitality Begins
EMPIRE HOTEL SERVICES is a full-service management and staffing company dedicated exclusively to the Hospitality Industry. While working with some of the leading hotels for over 25 years, we realized the need for a staffing company that truly understands the hotel's needs and expectations. At Empire Hotel Services, we guarantee 100% guest satisfaction. We offer housekeeping, food & beverage, maintenance, front of house and on-site management. All our staff are handpicked and trained as per the brand standards of your hotel.
Our goal is to ensure the highest level of cleanliness is maintained throughout your hotel while saving you time and money. Our quality training and continuing education programs will keep the staff updated and informed about the industry standards and your brand's specific requirements. As a staffing management company we have developed procedures that will raise and maintain guest satisfaction scores to their highest levels. We are unsurpassed in the way we partner with our clients.
You want your hotel to be operating at peak efficiency. We can make that happen with 100% satisfaction guaranteed.
EHS Delivers High Level Quality Human Resources
This shall serve to confirm that I have had a business relationship with Richard Foster for 18 years. Our business association has covered two areas of hotel operations.
As General Manager of multiple hotels, across different brands, we have benefitted from the high level of service provided by Richard's Linen/Laundry service company. He took a hands on approach to quality assurance and client relationships.
Richard took these same service quality values to his staffing business. He not only focused on delivering quality service to his clients, he also focused on quality human resources. He made it a priority to ensure that his staff was well taken care of in terms of training, supervision and benefits.
Richard's knowledge of our industry, his integrity and excellent communication skills have been a great benefit to us, as I am sure it will be for other current and future clients.
- Lewiston Murray / General Manager
Empire Hotel Services Exceeded My Expectations
I am writing this reference letter on behalf of Richard Foster and his company Empire Hotel Services, LLC. I am happy to write a letter like this when I find working with someone that exceeds my expectations. Empire has done that every step of the way.
Starting with their level of professionalism with the way they treat their employees as well as the employees of the hotel and even more important the guests. Richard and his staff are solely responsible for the 180-degree change in our room cleanliness and appearance which ultimately lead to our guest's satisfaction.
The knowledge and the level of commitment that they deliver is what makes me eager to recommend Richard and Empire Hotel Services for any hotel staffing.
- Terran Jones / General Manager
Empire Hotel Services Level of Dedication is Unprecedented
I am writing this letter of recommendation on behalf of Empire Hotel Services LLC. It is a pleasure to write a letter like this when I find a company and staff that exceeds my expectations. Empire has done that every step of the way, starting with our post-construction cleaning and then transitioning into full service.
Empire Hotel Services LLC are a true partner. They are professional, honest, and always accessible. They focus on delivering a high quality of service to us, his client, and to our guests while at the same time taking care of his staff through training, supervision, and benefits.
Due to Empire’s extraordinary effort and dedication, we ended December 2020 as the #2 Canopy by Hilton in the Americas with 100% cleanliness score. This is accomplished by the diligent work, commitment and always smiling faces of the entire Empire staff.
Empire’s knowledge of our industry, their integrity and excellent communication skills is a great benefit to us as I am sure it is to all current and future clients. The level of their commitment and dedication that they display makes me eager to recommend for all hotel staffing.
- Shaneya Baychuk / Lead Tidiness Enthusiast, Executive Housekeeper
Empire's Staffing Expertise Resulted in Cost Savings
I am writing this letter on behalf of the Hampton Inn & Suites. As a hotel our results and work procedures totally depend upon proper staffing and labor cost control. Before we signed with Empire Hotel Services, we were consistently understaffed and unable to maintain the standards in cleanliness and service that our guests have come accustomed to from a Hilton brand. Since establishing our partnership, we have been able to maintain proper staffing levels which have resulted in cost savings, in addition they have provided excellent customer service and really helped train our team on how to improve cleanliness and service across all departments. They have proved to be an extremely trustworthy and efficient partner to us, and we are grateful for the efforts and work ethics we have encountered thus far.
- Victor Compitello / General Manager